We are looking for a dedicated and highly skilled Service Key account handling your own Key Accounts portfolio. This position offers an exciting opportunity to contribute to the growth and success of our company while making a tangible impact on the renewable energy industry.

About the Company

Cavendish (Our name has changed from Nel to Cavendish) is a global, dedicated hydrogen company, delivering optimal solutions to store, and distribute hydrogen. Our vision is to empower generations with clean energy forever and our mission is to unlock the potential of renewables and enable global decarbonization. We have since 2003 served a wide range of different customers with hydrogen technologies by producing cutting edge hydrogen fueling stations.

About the job:

As a Service Key Account, you will play a pivotal role in maintaining and nurturing the relationships between Cavendish and existing customer, managing the active service contracts towards your portfolio of customers. Overall, your role is being the one-point-of-contact to our existing customer and besides that being the one carrying questions/requests from the customer back to the relevant departments in the Company.

Key Responsibilities:

We expect that you:

• Maintain and expand service customer relations by proposing solutions to help them achieve their objectives.
• Ensure review of- and contract management from technical, legal, and commercial perspective.
• Guarantee compliance within agreed service contracts and enforce terms and service agreements.
• Negotiate service contracts, additional sales, and quality and warranty claims with customers.

Professional Qualifications:

To excel in this role, we expect you to possess the following:

• A broad knowledge of contract management, sales, finance, and customer care.
• Experience working within a service organization in an international environment.
• Previous experience in Project Management, aftersales, or Planning and Logistics.
• Strong stakeholder management, communication, and negotiation skills.
• The ability to build trustworthy long-term customer relations.
• Proficiency in reading, understanding, and enforcing technical and legal contracts maybe with expertise in service contracts, liability, and risk management.

Personal Qualifications

To excel in this role, we expect you to possess the following:

• Fluent communication in Danish and English, both verbally and in writing.
• Excellent interpersonal skills and the ability to collaborate effectively with various stakeholders.
• Approach your work proactively and with a structured mindset, combined with a sense of urgency.
• Take pride and responsibility in delivering results in a timely manner and with a high level of quality.
• Be adaptable in your communication style to meet the diverse needs of different stakeholders.
• Approach this role with dedication and care as if you were the owner of the company.

We offer:

• The opportunity to work in a global company contributing to the green transition.
• A pivotal role with many interfaces in a fast-paced environment.
• The opportunity to work in a company with strong growth and a leading market position in a dynamic and highly professional working environment.
• A cross-function role in an international environment working with competent and committed colleagues.

If you wish to learn more about the position, please contact Service Director, EMEA Dan Østergaard Lauridsen on Phone: +45 30375236.

As we are conducting interviews on an ongoing basis, we encourage you to apply for the position as soon as possible. The position will be closed as soon as we have the right match.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based on qualifications, merit, and business needs.